Hawai Finance

Dec 31 2017

Buying Medical Supplies with Insurance

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STL Medical Supply for Insurance and Medicare

Welcome to STL Medical Supply! If this is your first visit, we look forward to serving you.

We accept Healthlink, Medicare and Blue Cross Blue Shield* orders through our website, over the phone, and in our retail store.

* BCBS Outside of Missouri – You will pay for your order up-front and we will bill BCBS for your reimbursement.

New customers can buy insurance eligible products right away. Our 3-Step Process below makes submitting insurance claims fast and easy. Everything you need to get started is below.

We do it faster, smarter, and better. Click here to see how.

You can place your order right away. Simply fill your shopping basket with the insurance items you need and use our easy checkout process. During checkout, you will be asked if you have insurance. Choose your insurance from the list and complete your order. Once we receive your information and verify it with the insurance company, we will bill and process your order. After that, orders usually ship the next business day.

Our online system is developed so you can browse products and place insurance orders securely online, 24/7 at your convenience. You can track every step of the process from the moment you submit your order until the moment it arrives at your door. Order history is stored in your account and available for you to access at any time.

We still provide the same personal customer service that has made us successful since 1978. Our staff includes registered nurses who can assist you with products if you need help. Listening to you, our customer, is the first step we take in making improvements to our business. It is our commitment to you that when you use our website, call, email or visit our store that you will always receive professional and personal assistance from our staff.

More reasons to consider our program:

Wide Selection – We carry insurance-covered supplies and more; we want to be the one-stop-shop for your medical supply needs. Can’t find what you’re looking for? Contact us and our staff will be happy to see if we can get it.

Support – We have a dedicated team of sales reps, insurance specialists, and an on-staff WOCN available to assist you during regular business hours. We are available through phone, email and live chat. Likewise, if you are in the St. Louis area, you can stop by for a visit at our location in Fenton, MO.

Inclusive Shipping – Shipping is included with your completed Medicare order.

Getting Started is as Easy as Pie

We’ll have your insurance eligible products headed to you in no time. Just follow these three easy steps for your first order:

1. Complete a Purchase

Fill your shopping cart, create an account, and complete your purchase as you normally would. During checkout, you will be asked if you have insurance. Choose either Medicare, Healthlink, or Blue Cross Blue Shield* and the name of the account you wish us to bill.

* BCBS Outside of Missouri – You will pay for your order up-front and we will bill BCBS for your reimbursement.

2. Complete and Sign an Info Form and Patient Packet

This is a one-time form to complete and return to us so we have all the correct information on file.

Download the Patient Packet – (PDF )

  • 3. Submit your Information to Us – We’ll need the following:

    • A completed Customer Information Form (See Step 2 )
    • A completed Patient Packet (See Step 2 )
    • Copy of the doctor’s prescription that lists the items, quantities for each, and a diagnosis code. For intermittent catheters, we also need the number of caths per day.
      If you do not have this information, do not worry – include your doctor’s information on the Customer Info Form so we may obtain it for you.
    • Copy of the Insurance or Medicare card, front and back.

    Send this information to us in 1 of 3 ways:

    STL Medical Supply
    ATTN: Online Insurance Billing
    1664 Larkin Williams Rd.
    Fenton, MO 63026

    Once received, we’ll keep your up to date information on file for future orders.

    Insurance Ordering FAQ

    Below are answers to come of the common questions we receive. If you have further questions or require assistance, please do not hesitate to contact us so we may assist you.

    What insurances do you accept?

    Do the prices on your site reflect insurance pricing?

    No. the prices displayed on our website are discounted prices meant for cash-and-carry customer. If you need to know the cost up front, call us and we can give you accurate insurance pricing. If you have an existing insurance account with us, we will be able to tell you what you will pay after any deductibles and co-pays. If you’re not a current customer, we will still be able to give you a general idea of the cost.

    How can I have STL Medical Supply submit my order to insurance?

    We are happy to submit your order to insurance. We will need the following:

    • A “Customer Information Form” completed and signed.
      • Download the Word Doc – Download the PDF
    • A copy of the doctors prescription with the following information noted: Items being ordered, quantities for each item, and a diagnosis code.
      • Prescriptions for intermittent catheters MUST state how many time patient caths per day.
    • A copy of your insurance card, FRONT and BACK .

    The above information can either be faxed or mailed to St. Louis Medical Supply.

    STL Medical Supply
    ATTN: Online Insurance Billing
    1664 Larkin Williams Rd.
    Fenton, MO 63026

    Our fax numbers are: (314) 821-5102 or toll-free at (866) 852-7661

    Why do you need my credit card if you are submitting my order to insurance?

    For a couple of reasons. We take assignment on some Medicare orders, depending on the products. (Please inquire if you need to know for certain prior to submitting your order.) We do take assignment on Blue Cross Blue Shield orders, but in many cases there is a CO-PAY due. Until we know if you have a CO-PAY and what the percentage is, we automatically charge a 20% CO-PAY. Generally, we check your CO-PAY percentage before charging your account. If your CO-PAY is less than 20%, you will receive a check from us for the difference. If your CO-PAY is more, you will receive a bill. Also, especially at the beginning of the year many people have deductibles that have to be paid before coverage by insurance companies. If you have insurance related questions feel free to email our insurance billing department .

    Do you take assignment on insurance orders?

    We take assignment on some Medicare orders, depending on the products. (Please inquire if you need to know for certain prior to submitting your order.)We do take assignment on BlueCross BlueShield orders, but in many cases there is a CO-PAY due. Until we know if you have a CO-PAY and what the percentage is, we automatically charge a 20% CO-PAY. If your CO-PAY is less than 20% you will receive a check from us from STL Medical Supply for the difference. If your CO-PAY is more, you will receive a bill. If you have anymore insurance related questions feel free to email our insurance billing department .

    Can I return an insurance order?

    If your order has not already been submitted to your insurance company, and your return is still within the requirements of our Return Policy. your order can be returned. If your order has been submitted to your insurance company you cannot return your order. Once we have submitted to your insurance, we have no way of stopping the billing process and therefore we cannot reimburse.


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